Refund & Returns Policy

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can't offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Gift cards are non-returnable and non-refundable.

To start a return, you can contact us. Items sent back to us without first requesting a return will not be accepted.

Return Shipping

To return your product, you should mail your product to the address provided by our team when you contact us about your return.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Batteries and electronics: eFoil batteries are regulated as hazardous materials — they must ship through an authorized hazmat shipper with proper labeling. Contact us before returning any battery and we'll walk you through the process.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 3–5 business days.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us and we will guide you through the process.